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FAQ’s

We answer your questions

Find answers to frequently asked questions regarding the PFERDSHOP below. If you have any additional questions, we are happy to help! Please contact us on :

Tel: 011-230-4000

e-mail: sales@pferd.co.za

Registration and login

How do I register?
How to log in to my PFERDSHOP account?
What to do if I forgot my password?
How many users can register on my account number?

Orders and deliveries

How to see whether an item is currently available?
How do I reorder an item?
Why is the product I’m searching for not being displayed?
Where do I check the status of my order?
How to order a custom-made product?
Can I access my order confirmation/invoice again?
How do I change or cancel my order?
How to order spare parts?
How do I request a quotation?
My item has been on back order for longer than was stated on the order confirmation. Where do I find additional information?
Where will I see my customer-specific prices?
I have registered but my individual prices are not showing. Why is this?

Payments

How do I pay for my order?
How do I redeem a voucher code?
What to do if my voucher code does not work?

Services and features

Can I order products using my own individual customer material number?
I would like a consultation. Who can I speak to?
Can I use an Excel document to place an order?
Can I scan the EAN code on my PFERD product in order to obtain further information?
How to find the best tool for my circumstances?
How can I calculate fits and tolerances?
How can I calculate the ideal rotational speed?
What is the Tool Manual?

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