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We answer your questions
Find answers to frequently asked questions regarding the PFERD TOOLS SHOP below. If you have any additional questions, we are happy to help! Please contact us on :
Tel: 011-230-4000
e-mail: sales@pferd.co.za
Registration and login
- To register on our PFERD TOOLS SHOP for the first time, click Login next to the search bar.
- Select the option Account holder registration to access the registration form.
- To log in, click Login next to the search bar.
- Now enter your e-mail address and password on the left-hand side.
- Confirm your entries by clicking “Login” or press “Enter” to enter the PFERD TOOLS SHOP.
- Click “Login” .
- On the login screen, select “Forgot password” to reset your password.
- You will then receive an e-mail to set a new password .
- There is no limit to the number of users registered under a customer account.
- Due to the sensitive nature of the information, it is advised to limit the number of users.
Orders and deliveries
- Go to the item in question and select the “Check availability” function.
- Information regarding product availability and dispatch will be shown.
- Product availability is also shown in the shopping basket.
- In the “My Account” area, go to “Shop Orders” .
- Select the relevant order and select the shopping trolley icon.
- • The entire order will now be added directly to your shopping basket, where necessary amendments can be made.
- Try Searching the item via the Quick order function.
- If the item you are looking for is still not found, please contact our Customer service team.
- You can view the status of your order in the “My Account” area by selecting the relevant order under “All Orders”.
- Deliveries are managed internally by Pferd-South Africa; therefore delivery information can be obtained by contacting customer service.
- All custom-made items can be ordered via the Quick order function using the unique material or EAN number.
- For additional information on custom made items, please contact customer service.
- Yes, you can do this. Please go to “My Account” .
- You can download all the documents relating to your order from there.
- Once your order has been confirmed, any required changes should be discussed with customer services.
- In our online spare parts catalogue we have compiled all the information about every PFERD TOOLS drive.
- The required spare parts can be selected and ordered immediately via the PFERD TOOLS SHOP.
- At the end of the checkout process you have the option to request quotations for the items in your shopping basket.
- You can view and accept your quotations in the “My Account” area.
- Order and delivery status can be viewed under “My Accounts” section.
- Further information can be obtained by contacting customer services.
- After logging in your “customer specific” prices will be displayed on the relevant product page.
- Total order value will be displayed upon checkout.
- Customer specific prices will be displayed the day following registration the same will apply for any price amendments.
- Order can already be placed immediately after receiving confirmation of registration.
Payments
- Payments can only be made by invoice.
- You can redeem your discount code in the order overview in the shopping basket under “Voucher Code”.
- Please check whether your discount code is valid and whether all the terms and conditions for obtaining the discount have been satisfied.
- If this is the case and the discount is not being applied to your order, please get in touch with our Customer Service team.
Services and features
- Yes. You can use your customer material number to order products using the Quick Order function or directly in the shopping basket.
- Please note that your number must be linked to our material numbers in the system beforehand.
- Please contact our Customer Service team in this regard.
- Our in-house sales representatives and field employees would be pleased to advise you.
- You can find your point of contact here. Arrange your free consultation today!
- Yes, simply use the “Quick Order” function.
The “Quick Order” function offers you several individual ordering methods:- Order by copying and pasting.
- Order using the item number, EAN or your own customer material number.
- Order via a CSV upload.
- To this end, upload your Excel list under “Quick Order” .
- Please make sure that your list contains both the item numbers and the corresponding quantities .
- A template for this is available to download here .
- Scan the EAN code on your PFERD TOOLS product with your mobile device to quickly and easily obtain further information about the product.
- To ensure we always provide the best possible user experience, we regularly optimize the additional features in the PFERD TOOLS SHOP for the various operating systems.
- If, however, no results are shown after scanning the product, you can also search for the relevant item directly using the EAN number.
- Our product finder guides you to the best tool for you in just a few steps.
- You can use the detailed filter to quickly and easily select our products based on the application, material you will be working on, technical properties and matching drive types.
- Here you can calculate fits and tolerances for shafts and holes based on standard tolerances and limit deviations in accordance with ISO 286.
- The calculator has been tested, but no guarantee can be given for the accuracy of the results.
- Calculate the ideal rotational speed, tool diameter or cutting speed using our rotational speed calculator.
- The Tool Manual is more than just a catalogue!
- Simply click on the item number to obtain not only brief product information but also in-depth multimedia information for every item in our PFERD TOOLS range.
- You can also purchase items directly from PFERD TOOLS or from authorized specialist retailers.
- New users can be created and managed under “Users and roles” in the “My Account” area.
- Administrators can create buyers who are able to place orders without prior approval as long as they stay below a defined purchasing limit. Approval from an administrator is required if they exceed this limit.
- If you want to make all orders subject to approval, do not enter a purchasing limit when creating the buyer.
- Administrators can only be created by PFERD TOOLS. The registration form at https://za.pferd.com/en/register must be used.
- The ‘Buyer’ role can fill shopping carts and submit them for approval after exceeding the defined purchasing limit.
- If they have exceeded their purchasing limit, buyers cannot place the order until it has been approved.
- An administrator can add additional buyers under “Users and roles” in the “My Account” area.
- To do so, the “Create buyer” form must be completed with the relevant information.
- The buyer will then receive an e-mail to set a password so they can access the shop.
- Buyers have a restricted “My Account” area. As a basic principle they cannot see company orders, users, quotations or the most frequently purchased products.
- If you want to give a buyer additional access rights, these can be selected when the administrator creates the buyer.
- Administrators receive an e-mail when a shopping cart has been submitted for approval.
- Buyers receive an e-mail when a shopping cart has been approved, rejected, or ordered directly.
- The buyer creates a shopping cart, exceeds the purchasing limit and enters a comment if necessary.
- The administrator is notified that a shopping cart has been received for approval.
- The administrator can now approve it, reject it, modify it and enter a comment if necessary.
- The buyer is notified and sees whether the shopping cart was approved or rejected under “Shopping carts” in the “My Account” area.