PFERD returns concept for Germany
With the PFERD returns concept, you can process purchase returns quickly and easily.
Benefits at a glance:
- Maximum transparency.
- Easy handling.
- Lean processes on both sides.
- Designed for goodwill.
Key steps in brief:
Enter the details on your return shipment on our digital form. Please send the completed form to: retouren@pferd.com.
Return your purchase to:
August Rüggeberg GmbH & Co. KG
Wareneingang Tor 6
Am Krüenberg
51709 Marienheide
Please observe our purchase returns conditions:
- Goods must not be older than 90 days (from date of invoice).
- Only saleable goods in original packaging (as good as new condition).
- No custom-made/discontinued items.
- 10 % deduction on net credit, but at least € 20.
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Questions on the PFERD returns concept
In addition to the contact points you are familiar with in Customer Service, the sales representatives and technical advisers, a team around purchase returns is available to answer your technical questions. Send us an email: retouren@pferd.com or ring us at +49 (0) 22 64 - 93 80.
Would you like to learn more about data privacy protection at PFERD? You can find our general data privacy policy here.
Questions regarding PFERD South Africa’s Goods Return process.
For any queries, concerns or further information please contact our customer services department on the following:
E-mail : sales@pferd.co.za
Customer services department | Tel: | E-Mail: |
---|---|---|
Johannesburg / Head Office | +27 (0) 11 230 – 4000 | sales@pferd.co.za |
Pretoria | +27 (0) 12 804 – 4000 | sales@pferd.co.za |
Kwa Zulu Natal | +27 (0) 31 705 – 5100 | sales@pferd.co.za |
Cape Town | +27 (0) 21 552 – 5122 | sales@pferd.co.za |
Gqeberha (Port Elizabeth) | +27 (0) 41 451 – 4647 | sales@pferd.co.za |
Would you like to learn more about data privacy protection at PFERD? You can find our general data privacy policy here.